Frequently Asked Questions
Browse 12 FAQs to quickly find the answers you need
We offer a complete range of enterprise-grade network equipment, including RAID controllers, HBA cards, network interface cards (NICs), SAS expansion cards, NVMe devices, and more. All products are genuine OEM parts with full technical support and warranty service.
When selecting a RAID controller, consider the following factors: 1. Supported RAID levels (e.g., RAID 0/1/5/6/10/50/60) 2. Maximum number of supported drives 3. Cache memory size 4. Interface type (SAS/SATA/NVMe) 5. Server operating system compatibilityOur technical team can recommend the most suitable solution based on your storage needs. Contact us for a consultation.
Yes, we continuously introduce products with the latest specifications. We currently offer RAID controllers and NVMe adapters that support PCIe 5.0, significantly improving data transfer speeds. Please refer to the product page or contact our sales team for detailed specifications.
Yes. All our products undergo rigorous compatibility testing and support major server brands (such as Dell, HP, Supermicro, Lenovo, etc.). You can view compatibility information on the product detail page or contact technical support for the complete HCL (Hardware Compatibility List).
You can get technical support through the following channels: 1. Phone: 02-28940038 (Monday to Friday, 09:00-18:00) 2. Email: [email protected] 3. Website: Submit a technical support request through our "Contact Us" pageOur engineering team will respond to your inquiry within one business day.
The firmware update process is as follows: 1. Go to the "Resources & Downloads" page and search for your product model 2. Download the latest firmware file 3. Follow the firmware update manual instructions for installation 4. Always backup your existing RAID configuration before updatingIf you are unsure about the update steps, we recommend contacting our technical support team to avoid data loss.
Our product drivers support the following major operating systems: • Windows Server 2016/2019/2022 • Red Hat Enterprise Linux (RHEL) 7.x/8.x/9.x • SUSE Linux Enterprise Server (SLES) 12/15 • Ubuntu Server 20.04/22.04 • VMware ESXi 7.0/8.0Visit our "Resources & Downloads" page for detailed driver downloads.
You can place an order through the following methods: 1. Submit a product inquiry through our "Contact Us" page 2. Contact our sales representatives directly for a quote 3. Send an email to [email protected] will provide a formal quotation and delivery schedule upon order confirmation.
In-stock items typically ship within 1-3 business days. For special specifications or bulk orders, delivery time depends on product availability, usually 5-15 business days. We will provide an estimated delivery date upon order confirmation.
Yes, we offer worldwide shipping. International shipping costs and customs duties vary by destination country. We will provide a complete shipping quote before you place your order. Our products are currently sold in over 50 countries.
Our product warranty periods vary by brand and product type: • Broadcom/LSI RAID controllers: 3-year manufacturer warranty • Intel network interface cards: Per manufacturer policy (typically 3 years) • LR-LINK network devices: 2-year warrantyPlease refer to the warranty card included in the product packaging or contact us for detailed warranty terms.
Please visit our website's "RMA Return Process" page and fill out the RMA application form. The process is as follows: 1. Submit RMA application 2. Receive RMA number 3. Ship the product back with the RMA number 4. We inspect and process the returnProcessing time is approximately 5-10 business days.